You have the option to pay for your order:

- By credit card
- Check
- Bank transfer (contact us)
- Via PayPal
- Pay in installments without fees with Klarna

Your bank details are never in our possession. Transactions are processed entirely through our partner STRIPE's secure payment module. Your payment is completely safe.

To benefit from your credit/gift card, simply enter the code in the "Discount Code" field during the ordering process.

You cannot benefit from the tax exemption on our website.

No, you do not need to create a customer account to place an order.

You can also choose to create an account after placing your order to easily find your previous orders. Simply use the same email address you used when placing your order. To create an account, please click here.

Your account allows you to retrieve your order history and manage your address book.

To create an account, proceed as follows:

• Go to the " Create account " page.
• Fill in the required information and confirm.
• You will receive a confirmation email.

- An email de validation vous sera envoyé by email.

If you have forgotten your password, go to the login area . Click on "Forgot your password?". You will then receive an email to reset it.

Your invoices will be automatically attached to your confirmation email.

You can also submit an inquiry via our contact page .

We have a little newsletter full of sweetness. To subscribe, simply go to the bottom of the website and enter your email address in the form provided.

If you do not receive our emails, please first check your spam folder and add the address de@douxcachemire.com to your address book.

To unsubscribe , simply click on "Unsubscribe" at the bottom of one of our emails.

For information about your personal data, we invite you to read our privacy policy .

If you wish to delete your account, please contact us at de@douxcachemire.com .

Please note that this will result in the loss of your entire order history.

Since it's the details that make perfection, we offer you the option to complete your order with: ✨

• Gift Box | £6
• Gift bag | £6
• Tissue paper | £1
  
  
• Special detergent for cashmere | £15
• Wash bag | £6

Yes, available here in physical or digital version.

Our scarves measure 200 x 70 cm . This length is ideal, as it allows you to wear the scarf in various ways: once or twice around your neck, as a shawl, or as a blanket – the choice is yours.

The Doux Cachemire scarves are made of 70% cashmere and 30% plant-based silk (viscose).

The combination of these two materials creates such an incredible feeling. On the one hand, the softness and warmth of cashmere, on the other hand, the suppleness and lightness of plant-based silk.

Try it out, you'll be amazed! Check out the scarf collection .

Our scarves are produced right where our cashmere comes from, in Inner Mongolia (Asia) 🐐 After weaving, they arrive at our facilities in France, near Paris 🇫🇷 The rest of the story hangs around your neck! 🧣

We strongly recommend using a laundry bag when machine washing your cashmere, as this avoids friction and thus prevents pilling.

Your doux cashmere garment is made from a blend of textile fibers. It must be cared for carefully and gently to maintain its softness and quality.

Discover our tips for gently washing your cashmere!

Special cashmere detergent allows for gentle cleaning of your scarf without damaging the fibers.

Conventional detergents may contain harmful ingredients that can impair the softness of cashmere.

Do not use fabric softener.

How can I prevent my cashmere from pilling?
Your Doux Cashmere scarf will be new when you receive it. It is normal for the scarf to initially produce small fuzz balls. These are excess cashmere fibers.

You don't need to do anything special, just wash your scarf regularly and follow our care tips for the knitted item.

The more often you wash your scarf, the softer and more pleasant it will become. The first few washes remove excess material used in its manufacture. After about ten washes, all excess material should be gone, and no more pilling should be visible. If you notice pilling, it simply means it's time to wash your cashmere scarf. Dry fibers tend to pill.

Tip: Use a washing machine with a special laundry bag to avoid friction and thus reduce pilling.

Here you will find all our tips for pilling-free cashmere .

Moths love cashmere. To prevent moths from appearing, you should place cedar wood mothballs in your wardrobe.

In everyday life, we recommend that you follow our tips for avoiding moths.

Sweet Kashmir had its first season in autumn 2020 .

What wonderful memories and what joy to experience all these adventures together 💖

Touch one of our scarves and you'll have the answer instantly 😊

Doux Cashmere produces reasonable quantities each season. This means we produce the amount of items we are confident we will sell throughout the year, and that's all.

Doux Cachemire will be temporarily closed from February to prepare for the next season. We look forward to seeing you again in September for a sweet, colorful season 🌈.

Did you know? It takes almost 9 months to make your soft scarf. Learn more about the individual steps involved in making your scarf.

To reduce fixed costs and allow you to benefit from attractive prices, Doux Cachemire is only available online and in a few independent stores.

We are often looking for new profiles! You can apply directly by sending your unsolicited application to the email address de@douxcachemire.com .

If the items you wish to return are in perfect condition, in their original packaging with their label (readable barcode), you are entitled to make a return or exchange:

1) Notify us of your intention to make an exchange or return within 14 days of receiving your order via the returns portal (the return address will be provided to you).

2) Specify the color and size you would like in exchange, or the reasons for your return.

3) Prepare the package by including the delivery note that came with your original order.

4) Send your package!

Tip 💡 Send us your tracking number via email so we can track it and anticipate its arrival to speed up pickup.

Otherwise, we will get back to you once our logistics partner has registered the receipt 😉

We will develop our next collections in co-creation with you.

Please send them to us unsolicited via email; we will review them all carefully.

And be sure to subscribe to our newsletter; we communicate via email and let you be part of this wonderful creative adventure 💖

→ The buyer bears the return shipping costs.

→ The return shipping costs are free.

Don't worry, the process is the same. We simply need to trace the original order using one of the following pieces of information:

- The name or email address of the person who placed the order.
- Your contact details once the package has been delivered to you.
- The order number (e.g. #1001). We invite you to contact us; we will sort this out together :)

You will receive an email notification when the refund has been processed. Please allow our logistics partner approximately 7 to 10 business days to process your return.

Please note that for orders paid for with a gift voucher or credit, the refund will automatically be issued as credit.

Please first check your spam folder if the order confirmation email hasn't landed there. If it's still there, please contact our customer service.

We will check whether your order has been processed and answer any questions you may have.

You have one hour after placing your order to change it.

Unfortunately, changes are no longer possible after this deadline. You can return your order to us within 30 days of receipt if you wish.