Legal notices and terms and conditions
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The website www.douxcachemire.com is published by Doux Cachemire Ltd., tax represented in France by TAX & CONSULT SARL, Parc des Collines 62, rue Jacques Mugnier, 68200 Mulhouse, FRANCE
SIRET: Registration is underway at the Chamber of Commerce of Mulhouse, France.
Responsible for the content: Doux Cachemire Ltd, represented by Julie Gauderon
Contact: Our customer service is available 24/7 via our contact form , Monday to Sunday, or by phone at 0189167885, Monday to Friday, 10:00 AM to 5:00 PM, September to January . Response times are typically 48 hours for inquiries submitted through the website and via email to contact@douxcachemire.com.
GENERAL TERMS AND CONDITIONS OF BUSINESS
- preamble
These terms and conditions apply to the use of this website and to all sales between the customer and ACRILI LLC, the publisher of the website douxcachemire.com.
Please read these terms and conditions carefully before using this website.
By placing an order on douxcachemire.com, the customer declares that they have read and accepted the Terms and Conditions before completing the order. Once the order has been confirmed, it is considered the customer's acceptance of the Terms and Conditions.
These terms and conditions are subject to change at any time. You must be aware of the terms and conditions in effect at the time of your visit to this website or at the time of entering into a contract (as defined below), which will automatically apply.
The contract (as defined below) can be written in all languages.
- approval
The online provision of the buyer's credit card number or payment via Paypal and the final confirmation of the order are considered as the buyer's consent:
- Payment due date;
- electronic signature and consent to all transactions made.
- Order
To place an order from the online catalog, the customer must fill out an order form, following a series of steps. They must provide their address, select a payment method, and then confirm the payment.
ACRILI LLC cannot guarantee order cancellations after the confirmation email has been sent. The best way to change or cancel an order is to send an email to contact@douxcachemire.com.
- Products
The products you find on our website are subject to these General Terms and Conditions of Sale and are sold and shipped by ACRILI LLC or one of its service providers. They are displayed on our website as accurately as possible and are sold only while supplies last.
- Price
- Selling price
The price payable for ACRILI LLC products is the price listed on the website below each item. This price includes French VAT, but not shipping costs. Shipping costs are displayed separately during the ordering process and must be paid at the same time.
For sales outside the European Union (including Switzerland and the United Kingdom), the prices in the catalog are net prices in euros. The customer authorizes the company to carry out customs formalities on their behalf and at their expense. The customer then becomes the importer of the order and is responsible for paying VAT and any other taxes related to the purchase.
- Possible changes
All orders, regardless of origin, are payable in Euros. ACRILI LLC reserves the right to change its prices at any time.
- payment
Payment for the order is made via the offered payment systems: credit card, American Express card and online payment via PayPal.
- Installment payment: The order can also be paid for in installments:
Pay in 3 installments with no extra fees using Klarna
An email will be sent as soon as your order is prepared by our team and the order amount is debited. ACRILI LLC will automatically cancel your order if there is a payment problem and is committed to notifying the customer by email or telephone.
The website https://douxcachemire.com/ is secured by SSL encryption to protect all sensitive data related to payment methods as best as possible.
The transmitted credit card information is encrypted using the SSL security protocol and stored with AES-256 encryption.
Doux Cachemire meets the requirements of the PCI-DSS standard and implements additional industry-recognized standards.
The payment providers PayPal and Mollie, used by Doux Cachemire, also employ strict encryption methods to ensure reliable security. These methods are subject to the respective terms and conditions of these payment providers.
- Security and data protection
ACRILI LLC collects the following personal data to facilitate your transactions: registration, profile, and payment information. ACRILI LLC takes organizational, technical, software-related, and physical measures in the area of digital security to protect personal data from alteration, destruction, and unauthorized access.
The personal data collected is used to provide the website's services, enable its improvement, and maintain a secure environment.
Your personal data will be shared with third-party providers in the following cases:
- Payments
- public comments
Every user has the right to access data and cookies, rectification, restriction of use, data portability and erasure.
Further information about our privacy policy can be found under the Privacy Policy link on our website.
- Delivery
Deliveries are handled by Colis privé for standard deliveries and Colissimo for deliveries requiring a signature, Monday to Friday. Express deliveries are made Monday to Saturday, requiring a signature, by DHL, UPS, or Chronopost.
All orders are processed using a trackable delivery service, the details of which will be sent to you by email.
If the buyer is not present, he will receive a notification card from his delivery person, which will allow him to collect the ordered products at the nearest post office or collection point within the time period and at the times specified by the postal services.
In order to meet these deadlines, the customer must provide accurate and complete delivery address information (e.g. street number, building, stairwell, access codes, doorbell names and/or numbers, etc.).
8.1 Delivery times
ACRILI delivers orders within a maximum of twelve (12) working days for deliveries within France and within twenty (20) working days for international deliveries, calculated from the first working day after order confirmation. From November 23rd to December 31st, delivery times may be extended by ten (10) days due to the high and exceptional volume of orders.
8.2 Damaged or undelivered packages
If the package is damaged upon receipt, the buyer must check the condition of the items. If they are damaged, the buyer must refuse the package.
If the product has a defect, please let us know at contact@douxcachemire.com and attach photos.
If the delivery time exceeds the estimated delivery date shown above and the delivery status is still displayed as "out for delivery", please let us know at contact@douxcachemire.com .
If the delivery status shows as "delivered" but the package has not been delivered, please file a complaint directly with your delivery driver. Only deliveries requiring a signature are guaranteed by our service.
- Retention of title
The retention of title delays the immediate transfer of ownership from the seller to the buyer. However, this deviation does not affect the binding and final nature of the sale, which takes place as soon as the parties reach an agreement on the goods and the price.
It is agreed that the seller retains ownership of the sold goods until the buyer has paid the full amount agreed upon in this contract. Consequently, in the event of non-payment, the seller may demand the return of the goods at any time.
Furthermore, the buyer bears full responsibility for the consequences of damage, loss, or theft of these goods. They are obligated to take out insurance that guarantees payment of compensation directly to the seller.
- Force majeure
All circumstances which, regardless of the will of the parties, prevent the proper fulfillment of their obligations shall be deemed grounds for release from the parties' obligations and shall lead to their suspension.
The party invoking the aforementioned circumstances must immediately inform the other party of their occurrence and termination. Force majeure includes all irresistible, unforeseeable, unavoidable facts or circumstances beyond the parties' control and which cannot be prevented by the parties despite all reasonable efforts.
The following events are expressly considered force majeure or unforeseen circumstances, in addition to those commonly recognized by French courts: disruption of transportation or utilities, earthquakes, fires, storms, floods, lightning strikes, outages of telecommunications networks, or difficulties related to the customer's external telecommunications networks. The parties will meet to assess the impact of the event and determine the conditions under which the contract will continue to be performed. If the force majeure event lasts longer than three months, these terms and conditions may be terminated by the affected party.
- Right of withdrawal, returns and exchanges
According to the provisions of Article L 221-5 of the Consumer Code, the buyer has the right to withdraw from the contract within 14 days of the delivery date of his order without giving any reason.
Returned products must be unworn and unwashed and must be returned in their original packaging. If possible, they should be returned along with the original delivery note to ensure smooth processing.
Please note that ACRILI LLC reserves the right not to issue a refund in the event of a return of the item without its original packaging.
Returned products are exchanged by default. If the customer wishes to receive a refund, they must explicitly state this by email to contact@douxcachemire.com.
ACRILI can only guarantee the proper receipt of the returned item by the buyer if the buyer has a tracking number that proves the proper receipt of the item at the specified return address via the return portal or by email.
11.1 - Return address
For all returns (exchanges or refunds), please follow the steps on the returns portal . The return address will be provided once the return request has been initiated by the customer via the computer system.
11.2 – Return Policy
Returns are only accepted if the following conditions are met:
- The customer registered their return request via the following return portal: https://returns.bigblue.co/doux-cachemire .
- The item will be returned in perfect condition or, if it is a defective item, in the condition in which it was received.
- The item is returned in its original packaging with legible EAN barcodes on the labels.
- The "delivery note" that was included with the original order is in the return package.
11.3 – Refund
In the event of exercising the right of withdrawal, ACRILI will refund the amounts paid no later than 30 days after receiving the items returned by the customer, using the same payment method that was used for the order, unless the buyer has expressly agreed to a refund using a different payment method.
Shipping costs are non-refundable.
For shipments outside the Schengen Area, import duties such as VAT and customs duties are not refunded.
- Customer service
For questions, comments or inquiries regarding these terms and conditions or our products, please contact us at contact@douxcachemire.com.
- Intellectual property
The content of this website may not be copied in any way. All intellectual property rights to our products belong to ACRILI LLC. These Terms and Conditions do not transfer any intellectual property rights. Buyers agree not to use this content; any reproduction of this content, in whole or in part, is strictly prohibited and may be prosecuted.
- Reviews
The website Doux Cachemire collects moderated reviews in accordance with the Consumer Code:
Article D. 111-16: "For the purposes of applying the provisions of Article L. 111-7-2, an online review refers to the expression of a consumer's opinion about his or her consumer experience based on any kind of evaluation element, whether qualitative or quantitative."
Consumer experience means that the consumer has either purchased the product or service for which they are giving a review or not.
The following ratings are not considered online ratings within the meaning of Article L. 111-7-2: user invitations, user recommendations for online ratings, and expert opinions.
Reviews on the product pages:
Anyone who has had a consumer experience as defined in Article D. 111-16 is free to write a review. Reviews are moderated before being published on the website. The criteria for moderating reviews include racist, offensive, and sexist content.
Reviews are sorted chronologically.
Reviews on social networks (Facebook and Instagram):
The brand Doux Cachemire collects reviews on its Instagram page @DouxCachemire and Facebook page @DouxCachemire, both with and without compensation.
For all inquiries regarding reviews (questions, changes, deletion), please contact us at this address: contact@douxcachemire.com
Unless explicitly requested by the author, all reviews will be stored indefinitely.
- Liability
If we fail to deliver the products, or if the delivered products do not correspond to those you ordered, are damaged or defective, or if the delivery is in the wrong quantity, our sole obligation is, at your option:
- to rectify any defect, missing or incorrect delivery; or
- to replace or repair damaged or defective products; or
- to refund you the amount you paid for the products in question.
The user is responsible for:
- the protection of his devices and data;
- the use of the website or its services;
-
Compliance with both the wording and the meaning of these terms and conditions.
- Hyperlinks
This website may contain hyperlinks to other websites over which ACRILI LLC has no control. Despite prior and regular reviews by ACRILI LLC, it assumes no responsibility for the content found on these websites.
ACRILI LLC permits the creation of hyperlinks to any page or document on its website, provided that this is not done for commercial or advertising purposes.
Furthermore, prior approval from ACRILI LLC is required before a hyperlink is set up.
Excluded from this authorization are websites that contain unlawful, violent, controversial, pornographic, xenophobic information or that could offend the sensibilities of a broad public.
Finally, ACRILI LLC reserves the right to have any hyperlink to its website removed at any time if it does not comply with its editorial policy.
- disputes
In the event of a dispute, you have the option of using the free mediation service: CNPM MEDIATION CONSOMMATION, in accordance with Article L. 612-1 of the Consumer Code.
- Contact by post: CNPM 27 av Libération, 42400 SAINT-CHAMOND
- Contact by email: contact-admin@cnpm-mediation-consommation.eu
Any disputes relating to the interpretation and implementation of these General Terms and Conditions of Sale shall be governed by French law.
